Hosted IVR - hostedivr
Welcome to my website! Here you'll find technology or telephone related pictures I've collected and why I added them. Visit regularly to see what's new.
How Call Center IVR Saved America
The truth about call center IVR is that it saved corporate America. By the time this sector discovered technology, this tool was a pivotal part of the growth. For a quick intro, watch this video
See, we're not just talking about lots of calls. Actually, technology itself created a bigger demand for John Doe service. What we're talking about is a paradigm shift in the business culture. A system that not only demands accuracy, but also expedience when it comes to John Doe's needs. If it were just hundreds of calls a day, it wouldn't have been a problem.
But as these frenetic calls became more numerous, with many coming from or targeted for india or the Philippines, everything got a little crazy. While blue chip companies were getting overwhelmed, the John Does were also irritated as their calls were put on hold, the waiting became incessant, and little miss secretary reached her breaking point.
The solution to the madness was the call center. And this model cannot run without an IVR, a way to automate John Doe inquiries 24-7.
Your Small Business Can Use These Speech IVR Tricks, Too
You know that the big dogs in business use these speech IVR
, that's their trick to customer service. Smaller outfits can use them, too! The cost is nominal and ends up way lower than what you're forking out on your employees now! Some of the best tricks, though, are that these sharks have a tiny fraction of callers ever speaking to real employees. If a bigger fraction of callers really want to talk to live folks, then your IVR "trick" probably sucks. So as you can see - these tricks are pretty easy to snap up today plus very useful in many areas.
They are especially "tricky" for the following areas of commerce:
- Getting access to the right department efficiently
- Checking balances, Inputting large orders without errors
- Cutting down costs
- Dealing with a pesky call lines
- Providing overviews of call statistics
- Helping with marketing when it's phone based and lastly 24 hour service
5/3/2012 4:27:35 PM - 000085599530
Thanks for stopping by my site. That photo of my parents were taken in 1967. I love old photos too.
Touché proposes a novel Swept Frequency Capacitive Sensing technique that can not only detect a touch event, but also recognize complex configurations of the human hands and body. Such contextual information significantly enhances touch interaction in a broad range of applications, from conventional touchscreens to unique contexts and materials. For example, in our explorations we add touch and gesture sensitivity to the human body and liquids. We demonstrate the rich capabilities of Touché with five example setups from different application domains and conduct experimental studies that show gesture classification accuracies of 99% are achievable with our technology.
Nanotechnology, sometimes shortened to nanotech, refers to a field of applied science whose theme is the control of matter on an atomic and molecular scale. Generally nanotechnology deals with structures 100 nanometers or smaller, and involves developing materials or devices within that size. Nanotechnology is an extremely diverse and multidisciplinary field, ranging from novel extensions of conventional device physics, to completely new approaches based upon molecular self-assembly, to developing new materials with dimensions on the nanoscale, or the scale of nothing, even to speculation on whether we can directly control matter on the atomic scale. There has been much debate on the future implications of nanotechnology. Nanotechnology has the potential to create many new materials and devices with wide-ranging applications, such as in medicine, electronics, and energy production. On the other hand, nanotechnology raises many of the same issues as with any introduction of new technology, including concerns about the toxicity and environmental impact of nanomaterials, and their potential effects on global economics, as well as speculation about various doomsday scenarios. These concerns have lead to a debate among advocacy groups and governments on whether special regulation of nanotechnology is warranted.
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12/10/2013 2:33:37 AM