Pictures from ISE
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sky.jpg 2007-09-14
Pictures from ISE
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Pictures from ISE
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2006 TDC SME EXPO
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2006 Restorative Mediation Seminar
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Without good relationship, negotiation is doomed to fail
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The Lecture Theatre of City U can accomodate more that 300 audiences.
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Salute to Mr. S.C. Leung, our Honarable Video Producer. We owe you a lot!
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Another Salute to Bing Woon and Roy, co-mediators of Albert House Mediation
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Over 340 audiences attended the seminar, a record in HK mediation history!
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Dr. Wong talked about conflicts
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His speech is forceful and persuasive
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Roy, Chairman of Commercial Mediation Committee explains the Albert House Case
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Roy's speech is featured by his rich facial and non-verbal expressions
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Roy showing his notes written during the Albert House Mediation
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Mr. Chan Bing-woon (middle), Vice Chairman of Hong Kong Mediation Council
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Mr. Isaac Chow, Deputy Director of Home Affairs Dept
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The panel was answering floor questions about Albert House Mediation
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Ms. Jody Sin, the Chairlady of the Publicity & PR Committee
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Jody explained the law points of the Albert House Case
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A group photo
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Thank you all of the speakers and Honarable guests.
2006 Training for Housing Society
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2006 Shu Yan College Seminar
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2006 Seminar for Architechural Services Department
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2006 Seminar for AIA
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2006 Police Training (1st & 2nd)
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2006 2nd MTI Training in HK
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Pictures from ISE
Audience
Over 50 Poly U Alumni attended the seminar, all seats were filled up
Mr. Wilson Wan
President of FPUAA introducing the speakers from HKMC
Mr. Roy Cheng
Chairman of Commercial Mediation Committee (CMC) delivering how mediation can resolve workplace conflict
Video
A Harvard video on workplace conflict was shown to the audience
Games
Audience were asked to play games related to the case on the video
Exercise
Audience were asked to complete a few exercise to deepen their knowledge
Role Play-I
Ms. Christine Lam (Left), Ms Jody Sin (Middle) and Mr. Sai-man Yeung of HKMC
Role Play -II
Speakers illustrated how mediation can resolve workplace dispute in the video
Role Play-III
Audience were impressed by the funny role play
Role Play IV
Mediator (Jody) discovered that the dispute arised out of cultural difference
Mr. B.W. Chan, SBS, JP
Mr. Chan giving a lecture on Formal Mediation Theories
Mr. B.W. Chan, SBS, JP
Mr. Chan promoted the Mediate First Initiative (MFI) ask for support
Mr. Terrence Chiu
Mr. Chiu introduced the work of HKMC
Q & A
Audience were very excited at the topic of workplace conflict management
Q & A -2
Speakers explained that management of workplace conflicts started from training
Co-organizer of event
Thanks to all helpers and volunteers.
KaiShing Training-1
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Mr.Cheng introducing the structure of the workshop
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Participants expressing their expectations on the training workshop by turn
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Mr. Cheng teaching style is featured by his use of latest newspaper stories
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After learning the interest-based approach, participants were taught to apply them
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Mr.Cheng introducing Dr.Dennis Wong, one of the co-trainer of the workshop
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Dr. Dennis Wong taught the particiapants about communicaiton skills
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Dr. Wong lecture was very interactive and interesting
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Dr. Wong taught us to stop and think about our objectives
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Participants were ask to perform role plays to intensify their learnings
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Participants were ask to perform role plays to intensify their learnings
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Body language is also an important aspect in communication
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Dr. Wong summimg up his lecture.
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Thank you Dr.Wong for his excellent teaching
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Another Group photo with Dr. Wong
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On the third day, participants were asked to conduct more case studies
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Guided discussion were conducted by the workshop facilitator Mr. Oscar Tan
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Two participants were playing the role of property managers while the others played the role of owners
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Guided discussion were conducted by the workshop facilitator Mr. Oscar Tan
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Process control is one of the hardest task that a mediator have to do.
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Mr. Cheng are debriefing the negotiation result of the participants
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Participants were facing a deadlock!
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Don't worry, we've got Pieter to mediate their differences.
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Negotiating with difficult people - a special role play designed for property managers
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Got a headache? That's the consequence of handling a complaint
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Ms. Jody Sin, one of the co-trainers of the workshop
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Ms. Sin analyzing the legal point of view when conducting case studies
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Good A--------fternoon Ms. Sin
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Ms. Sin analyzing the legal point of view when conducting case studies
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Ms. Sin analyzing the legal point of view when conducting case studies
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Mediating building management dispute practices
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Mediating building management dispute practices
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Finally all were able to graduate from the class
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Pieter representing Kai Shing Management Servives Limited to presnet a sourvenir to Mr. Cheng
KaiShing Training-2
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Trainer Mr. Roy Cheng introducing the program to the participants
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Trainer Mr. Roy Cheng introducing the program to the participants
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Trainer Mr. Roy Cheng introducing the program to the participants
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Trainer Mr. Roy Cheng introducing the program to the participants
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Participants were asked to explain "what is mediation" in their point of view
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Dr. Wong explains the importance of having good communication skills
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Dr. Wong explains the importance of having good communication skills
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Quiz: What kind of non-verbal cue was Dr. Wong demonstrating?
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Dr. Wong told the participants not to react, but think what you want to achieve
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Dr. Wong esplains what kind of communication can escalete conflict
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Dr. Wong demonstrating what is physical proximity
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Thank you Dr. Wong for his lively presented lecture!
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Mr. Cheng explaining the preparation of negotiation to participants
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Negotiation practice - Hey, use an interest-based approach! Not confrontation!
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Participants simulating a mediation process
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Who's cheating?
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Practise makes perfect! So does cheating - But Game Theory say you will regret
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Mr. Cheng observing the perfromance of the participants
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Time to round up!
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Another feature of ISE workshop, never let you fell asleep!
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Mr. Cheng teaching what's an Conflict Management System
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Legal vs interests: I am a little confused.
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Got a headache? Sorry but you are mediating Building Management Case
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Thanks Ms Christine Lam for co-lecturing the Day 3 afternoon session
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Another Group Photo...where's our facilitator Oscar?
Pictures from ISE
Audience
Over 220 registrations were recorded and the seminar was full
Ms. Sandy Chan
The CEO OF EAA delivering an opening speech
Ms. Sandy Chan - 2
During her speech Ms. Chan commented positively on Mediation
Mr. Roy Cheng - 1
The Chairman of Commercial Mediation Committee (CMC)
Video
A video on real HK tenancy dispute case was shown to audience
Mr. Roy Cheng
(left 1 ) Playing games with audience during the 1st role play
Demonstration I
An audience was invited on stage to demonstrate how he would handle the case
Demonstration II
Ms. Jody Sin, Vice Chairlady of CMC (on the left) is presenting a role play
Demonstration II-2
The role play is based on the real case shown on a video
Break
Mr. B.W. Chan (left 1), Mr. Norris Yang (left 2), Ms. Sandy Chan (left 3) and Mr. Roy Cheng (left 4)
Mr. Norris Yang
Chairman of the HKMC
Mr. Norris Yang -2
Mr. Yang was debriefing the skills used by the mediators when handling dispute
Demonstration III
Another audience was asked to handle the case with new skills just learnt.
Demonstration III-2
Ms. Christine Lam (right side) is challenging the audience in the role play
Mr. B.W. Chan, JP
Vice-Chairman of HKMC, has been promoting Mediation for over 10 years
Mr. B.W. Chan, JP-2
Mr. Chan explained the Mediation Process -- the STAR Model, to the audience
Mr. B.W. Chan -3
Mr. Chan is promoting the Mediate First Initiative (MFI) to the audience
Q & A -1
Speakers listening to questions of an audience
Q & A
Speakers are answering questions raised by audiences
Mr. Roy Cheng (investor)
Mr. Cheng is the Chairman of Commercial Mediation Committee. His creativity helps a lot in the promotion of mediation
Ms. Christine Lam (lawyer)
Ms. Lam devotes herself to support mediation. She is also our best actress
Pictures from ISE
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Pictures from ISE
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Over 40 Labor Union members attend the seminar. Sitting at the front are LD rept
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Introduction to LU members
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norris.jpg 2004-08-29
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Mr. B.W. Chan, (2nd right)chairman of the IMPS, led the seminar for LU members
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Mr. Roy Cheng of ISE introducing conflict theory in Employment Compensation Case
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Pictures from ISE
Seminar Theme
Turn Business Conflict into Opportunity
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Representatives of HKMC taking photos with Mr. Marcal of MWTC
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Jose Coutinho (left), Secretary General of MWTC; Roy Cheng (right), MC of ISE
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Alberto Marcal, President of Macau WTC
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Mr. Roy Cheng delivering an introduction to Commercial Conflict
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Mr. Roy Cheng explaining differernces between litigation and Mediation
Beauty of Mediation - HARMONY
Originated by ISE Consultants
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Mr. Norris Yang, Chairman of HKMC exlaining what is Mediation
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Speakers simulating a Mediation meeting
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Speakers simulating a Mediation meeting
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Speakers simulating a Mediation meeting
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THe speakers: (From L to R); Mr. Roy Cheng, Ms Jody Sin; Mr. Norris Yang and Ms. Lilian Yue
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Mr. Cheng answering inquiries of audience
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(L to R) Ms. Jody Sin, Vice Chairlady of Commercial Mediation Committee; Mr. Roy Cheng (Chairman of CMC)
Pictures from ISE
Group -I
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Group -II
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Group -III
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Chairmen
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Mr. Roy Cheng
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Ms. Christine Lam -1
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Mr. Sai-Man Yeung
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Audience
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Workplace Conflicts
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Modes of dealing with conflicts
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Games
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Games
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Costs of workplace conflict
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Consequences of litigation
RIMG2051.JPG 2003-01-01
ADR Systems in Fortune 1000
RIMG2045.JPG 2003-01-01
Costs of Litigation
RIMG2053.JPG 2003-01-01
Arbitration and its costs
RIMG2055.JPG 2003-01-01
Mediation and its costs
RIMG2052.JPG 2003-01-01
Role Play-1
RIMG2058.JPG 2003-01-01
Role Play-2
RIMG2056.JPG 2003-01-01
Role Play-3
RIMG2057.JPG 2003-01-01
Role Play-4
RIMG2059.JPG 2003-01-01
What is Mediation
RIMG2054.JPG 2003-01-01
Mediation skills
RIMG2061.JPG 2003-01-01
Role of Mediator
RIMG2060.JPG 2003-01-01
Mediation Process
RIMG2063.JPG 2003-01-01
Separate people from problem
RIMG2062.JPG 2003-01-01
Q & A
RIMG2064.JPG 2003-01-01