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iYogi, a global provider of tech support services, today announced the launch of in-home servicesfor home entertainment devices across the continental United States. iYogi is expanding its portfolio of services for addressing new support needs driven by the growth of networked homes with connected devices including computers, tablets, phones, gaming consoles and Smart TVs. Support provided by iYogi through a network of local certified support engineers is available across multiple brands and models.
iYogi’s latest in-home service offerings are designed to address the rapid adoption of devices in an interconnected digital home environment. Smart TVs are fast emerging at the center of the digital home, replacing traditional devices by offering consumers additional options for Internet access, communication and gaming. A recent study by TDG forecasts that there will be at least one Smart TV in 510 million homes worldwide by 2017, up from 159 million households in 2012.
“We have launched new services on the back of breakthrough innovation in home entertainment devices. Through managing thousands of service requests every day, we have been fortunate to get a first hand view of the rapidly changing ecosystem that is impacting the future support needs in the digital home,” said Vishal Dhar, co-founder and president marketing of iYogi. “Entertainment devices are increasingly IP enabled, offering multiple functionalities and creating a new consumer experience,” he added.
iYogi’s offerings for installation and repair services starts at an attractive introductory $74.99 and comes with a 15 day money-back guarantee. The service is available seven days a week and delivered through a network of over 1200 local support engineers across the United States. Comprehensive home entertainment support services include installation of TV, DVD, Blue-ray, network configuration, audio/ video setup, and repair. Consumers can call iYogi for a wide range of services related to their home entertainment devices including Internet TV configuration, home network integration, setting parental controls and surround sound frequency and much more
For more information visit : http://www.iyogi.com/onsite-support/onsite-home-theater-support-services.html
iYogi is a global on-demand services company that provides comprehensive tech support for consumers and small businesses in United States, United Kingdom, Canada, Australia and GCC states. iYogi’s proven global delivery model, including proprietary iMantra technology and highly qualified technicians, is designed to manage the increasing dependency on complex technology for consumers and small businesses. Major resellers and technology companies are turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. iYogi Insights is a research initiative launched by iYogi to help understand how people use and adapt technology to enhance their everyday lives. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.com.
April 23, 2012:
iYogi, the leading independent provider of on-demand remote tech support services, today announced the launch of Business NonStop, a platform to recruit and deploy local on-site tech support engineers with skills across a broad range of technologies including computers, networks, consumer electronics and security products. With the launch of Business NonStop, iYogi is expanding its service delivery capabilities from remote to on-site, expanding its base of 5,000 remote tech experts with local on-ground Tech Support Engineers.
iYogi will initially recruit 1,000 local Tech Support Engineers across the continental United States to build the Business Nonstop network, connecting iYogi’s customers with local certified technology experts. iYogi will also extend its cloud services delivery platform, iMantra, to the network, thereby enabling local support engineers to provide comprehensive, high-quality services to iYogi’s growing subscriber-base. To power Business NonStop, iYogi has partnered with Work Market, the leading platform for helping businesses manage networks of verified professionals across all industries.
“Technology adoption by consumers and small businesses is increasing across multiple platforms and devices. This is driving a growing need for on-demand tech support services ranging from installation assistance, usability and break-fix support. While we have been at the forefront of helping consumers and small business meet these needs via our global remote delivery model, this partnership with U.S.-based support engineers will enable onsite services and further enhance our offerings to iYogi’s subscribers,” said Uday Challu, chief executive officer and co-founder, iYogi. “Through our partnership with Work Market, we are providing an opportunity for local tech support engineers to expand their businesses in the growing tech support market. iYogi is excited to partner with local Tech Support Engineers for the next phase of our growth.”
“We are delighted to partner with iYogi to create high-growth opportunities for Tech Support Engineers. The Work Market platform is designed to facilitate businesses access to an on-demand scalable work force along with all necessary tools to manage them,” said Jeffrey Leventhal, chief executive officer and co-founder, Work Market. “Our software is modular, flexible and highly customizable to suit the different needs of organizations. iYogi and its customer network can expect to benefit from our proven platform, simplifying end-to-end management of contracted workforces across the country.”
iYogi has built its service portfolio through an understanding of the unique dynamics across its base of close to two million users in key geographies. Today it is the largest online aggregator of tech support service requests. iYogi will compliment its remote delivery model by expanding its base of experts through on-ground tech support engineers.
For more information on joining the iYogi network visit http://www.businessnonstop.com/.
iYogi is a global on-demand services company that provides comprehensive tech support for consumers and small businesses in United States, United Kingdom, Canada, Australia and GCC states. iYogi’s proven global delivery model, including proprietary iMantra technology and highly qualified technicians, is designed to manage the increasing dependency on complex technology for consumers and small businesses. Major resellers and technology companies are turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit http://www.iyogi.com.
About Work Market
Founded in 2010, Work Market’s mission is to make work what it was meant to be. People use Work Market to manage their careers as independent professionals, and to build networks of distributed contract resources; they discover new work opportunities and stay connected to their clients and contractors. Work Market is a privately held company founded by Jeffrey Leventhal and Jeff Wald, with Fred Wilson (Union Square Ventures) and Mo Koyfman (Spark Capital) as investors.
January 25, 2012:
Techserve, a leading service and systems integration provider today announced its alliance with global remote tech support provider iYogi to deliver on-demand remote tech support for consumers and businesses across GCC states in the Middle East. This is the first time such service will be offered in a large scale in this region and will be made available to home and businesses that require quick and efficient resolution across a comprehensive range of technologies and brands.
On demand remote tech support delivered through this alliance will be available for consumers and businesses across GCC states including Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and United Arab Emirates. iYogi’s 24/7 tech support services which is already available in the United States, United Kingdom,Canada and Australia will augment Techserve’s already available wide spread tech support service channels including in-store, on-site, depot repairs across a wide range of consumer electronic brands.
Brands serviced by the Al-Futtaim group company include Panasonic, Toshiba, Sanyo, Nokia, Bose, Sony Vaio, Aftron, Control4. The alliance will strengthen this unique service capability by adding iYogi’s online 24/7 tech support driven by its proprietary technology platform, called iMantra.
To subscribe or to access this service UAE customers can call the toll free number 800 0357 02455 or visitwww.techserveuae.com.
While addressing a media conference in Dubai, Vishesh Bhatia, Group Director, Electronics, Engineering & Technologies, Al Futtaim Group said: “I am extremely glad this alliance has come to fruition because now great tech support is just a phone call away. It is revolutionary in that this service has never been offered in the UAE or in the region on this scale and will benchmark the way these services are delivered. As technology increasingly becomes an integral part of the home and office, technical support requirements are becoming more complex and sophisticated. Technology improvements allow support services to be easily provided remotely at more cost effective rates and this is where this new service will step in.”
Techserve’s established footprint in this part of the world provides us the foundation to rapidly grow into a market leading position for remote tech support in this region. Customers and businesses in this region are rapidly adopting newer technologies, which makes it a strategic part of our global roll-out of remote tech support services”.
iYogi is a provider of online subscription-based technical support services to consumers and small businesses, especially in the US, UK, Canada and Australia. Accessible through multiple channels, these services include diagnostics, repair, installation, maintenance and training for a wide range of computing and communication devices and software.
The company has developed its own proprietary software technology platform called iMantra, which it uses to deliver on-demand support services to hundreds of thousands of subscribers globally. Its more than 6000 technical experts who use iMantra to address customers’ technical are spread across seven delivery centres in six different geographies.
“We have built our delivery platform for tech support in line with the best global technology standards given that our business is built around the quality of service we offer our customers,” says Vishal Dhar, iYogi’s co-founder and president of marketing. The company strives to follow best practices in every area of its operations. To ensure the security of its customer data, iYogi wanted to achieve the highest levels of security compliance and performance. This was necessary for the company to build customer trust and prevent any disruptions to its operations.
After evaluating a few vendors, iYogi zeroed in on its existing technology partner Verizon. Says Dhar, “We already had a working relationship with Verizon and knew their capability and speed of execution.” And like iYogi, Verizon follows international best practices. Verizon has over the years helped the company scale up its business by providing integrated IP networking and application management that expanded to unified communications, combining the IP voice and data requirements. “We also partnered with Verizon for co-location services in the US, to ensure that we mitigate any service interruptions through their secure and fully redundant facilities,” says Dhar.
To ensure proper controls for the security of customer information, iYogi opted for the Payment Card Industry Data Security Standard (PCI DSS). “Verizon helps us in continuously testing the system for vulnerabilities or threats to protect our customers from any data theft. As business rapidly grows, so do the risks and more so in a direct-to-consumer services business such as ours, which led us to consider this option,” says Dhar. iYogi obtained the PCI DSS certification in 2010 and a recertification again in 2011. “We believe that PCI certification in the future will be a must to win over customer trust, so we will always maintain the rigour of compliances,” he says.
In addition, as part of its Information Security Management System (ISMS) effort, iYogi is now ISO 27001-certified as well. This is to ensure that it has secured its corporate information in addition to customer data.