Share Central - FAQs & How To's

What is a Share site?

A Share site is a customizable website that is designed to help you connect, communicate and share your photos and memories with friends, family and community groups.

 

What things can I do on Share sites?

You can add pictures, videos, a journal/blog, calendar, a message board, links/bookmarks to other sites, team roster, contact list, task list, polls, map, weather, feeds, files/documents, snack schedule, track player availability, and more.

 

Can anyone view my Share site?

You have the ability to control who can view your Share site.  Anyone who knows your URL can view the site unless you make it a private site or set a password to your site.  To set your site permission, follow these steps:

1) Log in to your Share site.

2) Click on the "Customize" menu at the top right of your site.

3) Select "Edit site permissions" to update your site permission settings according to your preferences.

 

What is the password to my Share site? How do I get it?

If you are the Share site owner/creator and you forgot the password to your Share site, you can still get to your site by signing in to your Shutterfly account first.  After you are signed in, go to your Share site and look for the "Customize" menu at the top right corner.  From the menu, select "Edit site permissions".  In the "General" tab, make sure the role "All visitors" has the "View" permission checked.  You will see a field called "Share site password".  Enter and save the password you want to set for your Share site and that will be your new password.

 

Why should I add members to my Share site?

Members of your Share site can receive regular emails that notify them of updates to your site.  They can set their own preference on how often to receive the updates, which are never, immediately after changes, daily, weekly, or monthly.  You can also set permissions for members so that they can contribute and add pictures and other content to your site.

 

Can others add pictures to my Share site?

Yes, if you set the permissions to allow visitors and/or members to be able to "contribute" to your site.  The person who's adding pictures to your Share site must have a Shutterfly account.

 

Why can't members I added to my site view my site?

If your site is set to private, only members of your site can view your site.  If the people you add as members to your site already have a Shutterfly account, you will need to add them as members using the email address that they used to register their Shutterfly account with.

 

How do I stop emails from being sent to members of my site?

Each individual member has the ability change their own setting to receive more or less email updates.  If the site owner wants to change the email settings for the site member, you can follow these steps:

1) Log in to your Share site.

2) Click the "Members" menu at the top right of your site.

3) Select "Show members list".

4) Select 1 to many members and click "Edit".

5) Go to the "Email from site" tab and update the email setting.  You will have the option to set the outgoing email frequency to never, immediately, daily, weekly, or monthly.

 

Why does someone have to have a Shutterfly account to add comments to my Share site?

Users who want to comment need to sign in first so that we can keep track of and show you who added the comment to your site.  They can log in using their Shutterfly account or using their Facebook account.

 

How do I see who's visited my site?

You can see the last visit by a site member on the "Members List" page.  You can access the "Members List" by clicking on the "Members" link in the upper right corner and selecting "Show Members List".  Note that we can only track the last visited if the member has logged in to the site.  If not, we will not be able to know that they have visited your site.  For example, if your site is public or password protected, we can't track the user who's viewing the site unless they sign in using their Shutterfly account.

 

Can I upload video to my Share site?

Yes!  All Shutterfly members get a free basic video account that allows you to upload up to 10 video clips, maximum 300MB each/approximately 5 minutes.  You will have the option to upgrade to an annual premium account which gives you unlimited video storage.  See the "New Features" section for instructions on how to sign up for your free video account to start uploading to your Share sites today!

Can I add music to my site?

We currently do not have a module for adding music.  However, you can add a widget section that can play music.  See section on How to add a section?

 

Why does my site have so many page views?

Each time someone views/navigates to a page, it will be counted as 1 page view.  If you have alot of pictures and visitors, the page views will add up quickly. 

Why can't I see my friend/family's site even after I sign in?

If your friend/family set their site to be a private site, they will need to add you as a member to that site using the email address that you registered on Shutterfly with.

 

Can I post a comment without a Shutterfly account?

Yes, you can sign in using your Facebook account if the site owner has set up the site to allow visitors to post comments.  This feature is in place to protect random users from adding comments to a Share site.

 

Can I get less email updates on my friend/family's site?

Yes, you can update your email preference by following these steps.

1) Log in to the Share site.

2) Click the "Members" menu on the top right of the site and select "Edit my settings".

3) Go to the "Email from site" tab and change the frequency of how often you want to receive email updates.

 

Do I need an account to order prints/photo gifts from Share site?

No, you do not need a Shutterfly account to order prints from a Share site.  If you want to create a photo product such as photo book, cards, mugs, etc., then you will need to create a free Shutterfly account.

How do I create a Share site?

Creating a Share site is an easy 2-step process.  You just need to choose a style for your site and pick a customized URL and your own website will be set up.  Click here to get started!

 

How do I invite others to view my Share site?

To invite people to view your site, follow these steps:

1) Log in to your Share site.

2) Click the "Send email" link in the top right.

3) Select the appropriate message type and send an email to your friends/family.

Note: If your site is a private site, you must add them as a member of the site.

 

How do I make changes to the different sections?

At the top right corner of each section, there is an "options" drop-down menu that lists editing and viewing options for the given section.

 

How do I change the page layout?

1) Log in to your Share site.

2) Click the "Customize" menu on the top right of your site.

3) Select "Edit page layout".

4) Select the layout you want and click "Save".

 

How do I change the order of the pages on my Share site?

1) Log in to your Share site.

2) Click the "Customize" menu at the top right.

3) Select "Edit page order".

4) Move the page to the order you want and click "Save".

 

How do I change the background/style?

1) Log in to your Share site.

2) Click the "Customize" menu on the top right of your site.

3) Select "Edit site style".

4) Select the style you want and click "Save".

 

How do I change the title of my Share site?

1) Click on the "Customize" link at the top right corner of your Share site.

2) Select "Edit site info".

3) Update the "Site title" field and click the "Save" button.

 

How do I set the email notification settings for my Share site?

1) Click on the "Customize" link at the top right corner of your Share site.

2) Select "Edit email settings"

3) Go to the "Digest notifications" tab and change the "Notification frequency" and click the "Save" button.

 

 

How do I add members to my Share site?

1) Click on the "Members" link on the top right corner of your Share site.

2) Select "Add Members".

3) The "Add members" dialog will be displayed.  Enter the email address of the people you want to invite and click the "Send" button.

 

How do I delete a section from my Share site?

You can delete an entire section by going to the section heading and look to the right for an "options" menu.  The last item in the menu is the delete option.

 

 

How do I delete an item from a section?

1) Look for the "Edit" menu next to the title of the item you want to delete.

2) Select the "delete" option at the end of the "Edit" menu.

 

How do I delete my Share site?

1) Click on the "Customize" menu on the top right corner of the site and select "Delete site".

2) Then, click the "Delete" button to confirm you want to delete the site.

Warning: Once you delete the site, it cannot be undone.

 

How do I turn off page views?

1) Log in to your Share site.

2) Click the "Customize" link in the top right of your Share site.

3) Select "Edit site info"

4) Change the setting for the field "Page view counters can be seen by" to your desired setting.

5) Click "Save".

 

How do I rearrange pictures within an album?

1) Log in to your Share site.

2) Click the "Edit" menu next to the album title and select "Arrange Pictures"

3) Reorder the pictures or rotate the pictures you want.  You will be able to sort your pictures by date and by name from the "Sort all" dropdown.  Click the "Save" button to save your changes.

 

How do I rearrange my albums?

1) Log in to your Share site.

2) Click the "Edit" menu next to the album title and select "Arrange Albums".

3) Rearrange the albums in the order you want.  You will be able to sort your albums by date and name from the "Sort all" dropdown.  Click the "Save" button to save your changes.

 

How do I edit my picture?

You can change a picture caption/description, rotate a picture, or delete a picture.  To do so, follow these steps:

 

1) Hover over a picture and click on the arrow on the upper right corner of the picture.

2) Select the editing option you want.

How do I add pictures to my Share site?

You can add pictures through several channels:

1) From your Share site: Log in to your Share site and click the "Add" button at the top right corner.  (You can also go to your Pictures section and look for the "Add pictures" link to add pictures to an existing album.)

2) From your Shutterfly account: Log in on www.Shutterfly.com and go to "My Pictures".  Select the pictures/albums you want to post to your Share site and click the "Share" button.  Select the option to post to your Share site and follow the steps.

3) Post pictures via the Shutterfly iPhone app:  Click here to download the app from iTunes.

4) Email pictures to your site using your site email address:  To find your site email address, log in to your Share site.  Click the "Customize" menu in the top right.  Select "Edit email settings".   Go to the "Incoming Email" tab and find your site e-mail address.  Note that you must email the pictures from the email address that you used to sign up for your Shutterfly account.

 

How do I add video to my Share site?

1) Sign in to your Share site and look for the "Add" button on the top right.  Select "Add video" in the dropdown menu.

  

2) Click the "Create video account" button to sign up for a free video account.  (The free basic video account for all Shutterfly members allow you to upload up to 10 video clips, maximum 300MB each/approximately 5 minutes.  You will have the option to upgrade to an annual premium account which gives you unlimited video storage.) 

 

3) Select the "Choose File" button to select the video file from your computer that you want to upload and then click the "Upload Videos" button.

  

4) After the video is done uploading, your video will be added to your Share site.

How do I add other types of content to my Share site?

To browse through the type of content you can add to your Share site, follow these steps:

1) Log in to your Share site.

2) Select the "Add" button in the top right of your site.

3) Select "Add section".

4) Browse through the different types of content in the 3 tabs and select the one you want to add.

5) Click the "Add section" button to add it to your Share site.

6) Go to the newly added section and update the content you want. 

Here's a sample list of the types of content you can add: Pictures, photo books, videos, journal, message board, calendar, bookmarks, contact list, member list, polls, comments/guestbook, maps, feeds, and more!

 

How do I add more pages/tabs to my site?

Look for the "Add page" link at the top navigation. 

How do I order prints from a Share site?

You can order prints from any album if the site owner has set the site permission to allow others to order from their site.  If the ordering option is turned on, you will see either a link or a button that says "Order Prints" with each album or picture.  You can order prints for individual pictures, an entire album, or pictures across multiple albums.

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How do I create a photo book and other photo gifts with the pictures on Share site?

To create a photo book with the pictures on a Share site, follow these steps:

1) Go to the individual albums and select the pictures you want to include in your photo book.  You can select pictures across different albums. 

2) After you're done selecting, click on the "Order photo gifts" link from any picture page and select the photo gift you want. 

3) You will be taken to the "Shutterfly Store" where you can select photo book, photo gifts, and any other products available to start creating your photo product.

How do I make my site private?

There are 2 ways to make your site private.

1) Set a password on your site.  Users who know your site URL and password can view your site.

2) Only let members of your site view your site.  You will need to add the people you want to have access to your site as site members.  Once they log in using the email address you added them as members with, they can view your site.

 

Follow these steps to set your site permission:

1) Log in to your Share site.

2) Click the "Customize" menu at the top right of your site.

3) Select "Edit site permissions"

4) To set a password, set the access for "Add visitors" role to "View" and enter a password in the "Share site password" field.  To set the site to members only, do not select any permissions in the "All visitors" role and select "View" for the "Members" role.

 

How do I let others add pictures/content to my Share site?

1) Log in to your Share site.

2) Select the "Customize" menu at the top right of your site.

3) Select "Edit site permissions".

4) On the "General" tab, make sure the "Contribute" option is checked for the user role that you want to be able to add pictures/contents to your site.

5) Click "Save".

 

How do I prevent others from ordering/saving/downloading pictures from my site?

You can change the site permissions by following these steps:

1) Log in to your Share site

2) Click the "Customize" menu on the top right of your site

3) Select "Edit site permissions"

4) Go to the "Advanced" tab and change the settings for the questions "Who can order and save pictures or photo books?" and "Who can download pictures from this site to their computer?"

5) Click "Save".

 

How do I post my pictures to Facebook or other 3rd party sites?

1. Go to your Share site.
2. Go to the album you want to post to Facebook, MySpace or Blogger.  
3. At the bottom right of the screen is an option to Post to Facebook, My Space, or Blogger.  Select the option you want and you'll be prompted to sign in to the 3rd party site.  Follow the rest of steps.

 

How do I post my photo book to Facebook or other 3rd party sites?

1. Go to your Share site.
2. Post a photo book onto your Share site (see here for details).
3. Click the "Edit" menu next to the photo book title and select "Post to Facebook, blogs...".

4. Select the 3rd party site you want to Share to and you'll be prompted to provide your user name and password for the site.  Follow the steps to complete posting to the 3rd party site.